PEI SENIOR NAVIGATORS

The role of the Seniors Navigators is to enhance access to information, and the navigational experiences of near seniors, seniors, their family members and their caregivers.
The work of the Seniors Navigators will allow seniors to access programs and services from community organizations, municipal, provincial and federal governments in a timelier manner.
The Seniors Navigators can help in many ways, including:
• Assisting with information on services and programs;
• Directing to the appropriate service and programs contacts;
• Helping with completing applications for services and programs;
• Helping to direct seniors’ concerns to the appropriate avenue, and/or;
• Promoting awareness of the services and programs for seniors
•

The Seniors Navigators can assist anyone in Prince Edward Island who is looking for support. They offer many outreach sessions per month in communities across Prince Edward Island. Clink on the link below that corresponds with your area to see the dates, times, and locations that the Senior Navigators will be in communities across PEI.

Charlottetown Area / East Community Outreach Schedule

Summerside Area / West Community Outreach Schedule

The Seniors Navigators can also meet in person, through community outreach sessions listed above or by appointment. Please contact the Seniors Navigator in your area directly by phone or email if you wish to make an in-person appointment.

The Seniors Navigator for Charlottetown (East) is Melanie Melanson.
• Email - seniors@gov.pe.ca (link sends e-mail)
• Phone - 902-213-5820
• Toll Free Phone - 1-866-770-0588

The Seniors Navigator for Summerside (West) is Courtney Profitt.
• Email - seniors@gov.pe.ca (link sends e-mail)
• Phone - 902-303-0450
• Toll Free Phone - 1-866-770-0588

The Prince Edward Island Seniors Guide is an informative resource that includes a list of known services and supports, across a variety of sectors and areas of interest, that are available to seniors across Prince Edward Island. The paper copy is available at Access Pei across the province.
This guide is updated every 1-2 years by the Department of Social Development and Seniors.
You can also download the Seniors Navigator Brochure

Patient Navigators

Navigating health care can be difficult. A patient navigator is a person who can help you access health care services and support, regardless of where you live in PEI or where you are on your health care journey.
Anyone can access the patient navigator with a question or a concern about how to navigate Health PEI services, including health services that are not offered in PEI and require out-of-province travel.
Using a Health PEI patient navigator can improve the experience for patients and their families.
The role of the patient navigator is to ensure you connect with the right resources and information to help you. The navigator can help guide you through the health care system to ensure you access the most appropriate service(s) for your health care needs.
The patient navigator works directly with patients, their family and caregivers, health care providers and other individuals or organizations that provide patient services and supports in PEI.

They can
• work with health care providers and programs who can support you;
• help you find and access community resources;
• help coordinate health care services you require; and
• answer questions you have about the health care system.

The patient navigator can not offer treatment suggestions or adjust wait times for procedures or the Patient Registry

The provincial patient navigator
• Telephone: (902) 620-3418 | 1-844-882-3141 (toll-free)
• Fax: (902) 368-6136
• Email: patientnavigator@gov.pe.ca(link sends e-mail)
• Mail: PO Box 2000, Charlottetown, PE C1A 7N8

The cancer patient navigator
• The cancer patient navigator web page
• Telephone: 902-894-2552 or 1-877-511-5177 (toll-free)
• Email: cancerpatientnavigator@ihis.org (link sends e-mail)

The Stroke patient navigator
• The Stroke Program web page
• Telephone: 1-844-871-0634 (toll-free)
• Email: strokenavigator@ihis.org (link sends e-mail)

The Mental Health and Addictions patient navigator
• The mental health and addictions web page
• Telephone: 902-218-3289
• Email: MHApatientnavigator@ihis.org (link sends e-mail)

About 2-1-1

Call 2-1-1 or search the https://pe.211.ca (link is external) website to connect with social, government and non-urgent health services quickly and easily.
211 is an information and referral service available to support all Islanders. Whether you are a permanent resident, a visitor, or a service provider, 211 will help you to community and social services across Prince Edward Island
• always available - 24/7 for service by phone, text or email
• free and confidential
• available in more than 100 languages
211 PEI is a joint partnership initiative between the Government of Prince Edward Island and the United Way of PEI. Both share the role of funders, and the United Way provides operational leadership with 211 being an initiative within its basket of strategic activities.
Contact 211 PEI
Call 2-1-1
Email: help@pe.211.ca (link sends e-mail)
Website: https://pe.211.ca